Right of unjustified withdrawal
You have the right to withdraw for any reason (“unjustified rescission”) from the sale contract within fourteen (14) days from the day the Product was received by you or by a third person indicated and authorized by you. In case of an order consisting of several pieces delivered to you in parts according to your choice, the above period of unjustified rescission begins from the day on which you received the last part of the above order.
In case of withdrawal, you must inform the Company of the withdrawal decision with a relevant explicit statement. Unjustified rescission of orders made from the Company’s website can be done in three different ways:
- Through the contact form available at the “Customer Service – Contact” link. Specifically, you will be able, without taking any previous action, to select the “Contact” link located at the bottom of the website and by filling in your details to contact the Company directly for any issue, even for the order rescission. Requests for rescission of orders that will be made through this form will be processed by the Company within 24 hours from their receipt and you will be informed of their progress via email.
- By email to the Company email address mentioned at the beginning of these Terms. In this case as well, the requests regarding order rescission will be processed by the Company within 24 hours from their receipt and you will be informed of their progress of their progress via email.
In any case, the Company must be informed of your intention to rescind your order without justification within the aforementioned deadline of fourteen (14) calendar days. In case of out of time withdrawal, i.e. rescission which is notified to the Company after the 14th calendar day from the receipt of the product (or the last piece of an order consisting of several products), you will lose this right and the Company will be entitled to refuse the refund according to the provisions of the legislation.
In case of legal and timely withdrawal according to the above: a) the Company will refund the amount of the price you paid for the purchase, including shipping costs (if they were charged at the time of ordering), without unjustified delay, within fourteen (14) calendar days from the date of your request in accordance with the above. If the purchase was made using a debit/ credit card, the refund will be made by bank transfer to your debit / credit card used for your purchase. Otherwise, if the purchase was made by cash on delivery, the Company will contact you directly, via email or by phone, so that the refund can be made by bank transfer to an account that you indicate, without any additional cost and b) you will return the product to the Company (at the address mentioned at the beginning of these terms) in its original condition, repositioned in the special package in which you received it, with all the labels and the accompanying documents in excellent condition. The return of the product must be done without unjustified delay and in any case within fourteen (14) calendar days from the day of sending the withdrawal request to the Company. In case you choose a method of delivery of the product different than the original offered by the Company, you will be charged with the cost of returning the product through a courier company of your choice, in accordance with applicable law. It should be noted that the Company may at its discretion withhold the refund of the price until it receives the returned product or until you provide proof that you sent the product for return, whichever happens first.
You explicitly and unconditionally agree that you will be responsible for any reduction in the value of the product in the event of its use other than that necessary to determine its nature, characteristics, and function at the stage of testing provided by the law.
In case the Products are returned damaged or incomplete, the Company has the right to request compensation from you, the amount of which will be determined by the condition of the products, and to proceed unilaterally and without anything else to total or partial offset of its claim. The above right of withdrawal does not apply to the supply of products which were made to order and according to the specifications of the user/ member or are clearly personalized. In any case, each such non-returned product will bear a relevant indication when posted on the website, through which the user/ Member will be informed in advance of the fact that these products cannot be returned.
8.2 Product returns due to delivery error
In all cases in which other than the ordered products are delivered, by type or quantity, you will be able to return the products to the Company to check and determine the error. In this case, the costs of returning the products to the Company, as well as the costs of returning the ordered products to you are borne by the Company, as long as the method of return proposed by the Company is observed. The Company will return the product to you within the time limit specified in the Article 7 above, which will begin as soon as the Company sends you an email confirming the error.
8.3 Returns of defective products
In case of a substantially defective product or a product whose characteristics differ substantially from those of the ordered one, you must immediately inform the Company by by sending a relevant email with an accurate description of the situation. At the same time, the product must must not be damaged and must have all the original documents that accompanied the product, eg retail receipt and its complete packaging.
Then, in consultation with the Company and upon receipt by the latter of the defective product and determination of the reported defect, you are entitled to, alternatively:
- Request correction or replacement of the product, at no charge to you, with the exception of exceptional cases in which the correction or replacement is impossible or requires disproportionate costs on the part of the Company.
- Either to receive another similar to the returned product or to withdraw from the contract as mentioned in c) immediately below, in case the replacement of the defective product with another same product is not possible on the part of the Company due to lack of availability.
- To withdraw from the contract. In this case, you must inform the Company via email and then, in consultation with the Company, send the product to it through the cooperating courier company. Upon receipt of the defective product, the Company will immediately return the total amount you paid for the purchase of the defective product, as well as the initial shipping costs of the product, if these were charged at the stage of your order, according to the specifically defined in Article 7 hereof.
In case the products are returned damaged or incomplete, the Company has the right to request compensation from you, the amount of which will be determined by the status of the products and to proceed unilaterally and without anything else in full or partial offset of its claim.